Showroom Frequently Asked Questions

LA-SHOWROOM

Showroom Frequently Asked Questions 


Do I need to make an appointment?

Yes, we do require you to reserve an appointment. This allows for a one-on-one experience with your own GLL stylist.

How do I make an appointment?

You can book your appointment by selecting your desired showroom (London, LA or Gold Coast) under the ‘our services’ tab on our website. Your will be directed through the booking process whereby you can select your desired available time and confirm all your details. Alternatively, if you need assistance, you are welcome to call our Gold Coast Head Office, Los Angeles or London showroom directly. You can find out contact details here.

How long do the showroom appointments run for?

Our bridal appointments run for one hour, which provides brides enough time to try on up to 5 of their favourite GLL styles. We do offer the service to try on our everyday, bridesmaid and accessory collections with these appointments running for 45 minutes.

Do I need to select my favourite GLL gowns prior to my appointment?

To ensure we can best prepare for your appointment we do recommend selecting your styles prior to visiting our showroom. You will be prompted to list your favourite gowns when making your booking.

Am I required to purchase my gown on the day?

We understand many of our brides aren’t exactly sure what they are looking for and understand it can take time to make your decision. You are not required to purchase on the day, however we recommend that you book your consultation when you are ready and have chosen your favourite GLL styles.

What payment methods are accepted?

As we are an online business we only accept payment in full, at time of ordering, via Visa, Mastercard or Paypal. If you wish to pay with an AMEX, we recommend setting up a Paypal account prior.

Will I be guaranteed my desired appointment date and time?

Our weekend consultations typically book out 6 -8 weeks in advance. We will always do our very best to accommodate you on short notice and we would be happy to add your details to our cancellations list for any appointment that may arise. We advise, for this reason, to book as soon as you know you want to wear a GLL gown.

What if I need to cancel my consultation?

We get it, life happens! We do kindly ask that you provide 48 hours notice if you need to cancel or re-schedule as we are a small boutique showroom and can only see a very limited number of brides in a day.

What do I need to bring?

Your beautiful self, wear nude seamless underwear, minimal to no makeup and no tanning products 

How many guests can I bring?

You’re welcome to bring along a maximum 3 guests as we would like to ensure your experience at the Grace Loves Lace Showroom is intimate and totally relaxing.

Can I purchase directly from your showroom & walk out with my gown?

Our showrooms are purely for trying on our samples gowns. We are an eBoutique and do not have the facilities to hold our gowns at our London, LA and Gold Coast Showrooms. All of our gowns are shipped from our Australian Head Office.


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