Showroom Frequently Asked Questions

LA-SHOWROOM

Showroom Frequently Asked Questions 


Do I need to make an appointment?

Yes, we do require you to reserve an appointment. This allows for a one-on-one experience with your own GLL stylist.

How do I make an appointment?

Book your appointment online by selecting your desired showroom (Dallas, New York, Los Angeles, London, or Gold Coast) under the ‘Showrooms’ tab on our website. Our online calendar allows you to select your desired available time, as well as send notes to your stylist about your favourite GLL gowns. Alternatively, if you require assistance, you are welcome to your preferred showroom directly or Chat with us online. Locate your preferred showroom details here.

How long do the showroom appointments run for?

Bridal appointments run for one hour, which provides brides time to try on up to 5 of their favourite GLL styles and accessories. We do also offer appointments to try on our everyday, bridesmaid and accessory collections if you wish to book in dedicated time to do this – and these appointments run for 45 minutes.

Do I need to select my favourite GLL gowns prior to my appointment?

To ensure we can best prepare for your appointment, be sure to list your preferred styles prior to visiting our showroom. You will be prompted to list your favourite gowns when making your booking. 

Am I required to purchase my gown on the day?

We understand it can take time to make your decision. You are not required to purchase on the day. In fact, you are able to continue speaking with your stylist after the appointment via email.

What payment methods are accepted?

As we are an online business we only accept payment in full, at time of ordering, via Visa, Mastercard or Paypal. If you wish to pay with an AMEX, we recommend setting up a Paypal account prior.

Will I be guaranteed my desired appointment date and time?

Our weekend consultations typically book out 6 -8 weeks in advance. We will always do our very best to accommodate you on short notice and we would be happy to add your details to our cancellations list for any appointment that may arise. We advise, for this reason, to book as soon as you know you want to wear a GLL gown.

What if I need to cancel my consultation?

We get it, life happens! We do kindly ask that you provide 48 hours notice if you need to cancel or re-schedule as we are a small boutique showroom and can only see a very limited number of brides in a day.

What do I need to bring?

Your beautiful self, wear nude seamless underwear, minimal to no makeup and no tanning products. You can also bring along your favourite nude strapless bra or adhesive cups if you wish.  

How many guests can I bring?

You’re welcome to bring along a maximum 3 guests as we would like to ensure your experience at the Grace Loves Lace Showroom is intimate and totally relaxing.

Can I purchase directly from your showroom & walk out with my gown?

In our showrooms, you are able to try on all gowns from our range. When you are ready to purchase ‘The One’, your gown will be shipped direct to your door from our Australian studio where it is handmade. The only destination in the world where you can purchase a gown on the spot and take it home with you that day is our newly opened NYC Flagship.

 

 


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