Terms & Conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below.  Please read them carefully.  By using graceloveslace.com or graceloveslace.com.au (“this Website”), you agree to be bound by the terms of use outlined above and below and also to the provisions of our Privacy Policy. Grace Loves Lace Pty Ltd (“Grace Loves Lace”) reserves the right at any time to change or add to this Website, including these terms of use.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Grace Loves Lace reserves the right at any time after receipt of your order to accept or decline your order for any reason.  Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Liability

Grace Loves Lace, including our directors, partners, shareholders, employees and other third parties associated with running this Website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. Countries with the nominated currencies of USD, GBP or EURO will be charged in these currencies. All other non-specified currencies are charged in AUD – the prices showing on the website are approximate and the actual exchange rate charged on your credit card are set by your bank or credit card provider.

Cancellation Fee

If you need to cancel your order in extreme circumstances, you can only do so providing your gown hasn’t begun production. There is a $300 cancellation fee to cover the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. You must contact [email protected].com.au to discuss the circumstances surrounding the cancellation well in advance of your production date.

Delivery

The delivery times provided by this Website are estimates only however, all orders require a minimum of 10 weeks to manufacture and deliver. Grace Loves Lace will not be held accountable for late deliveries or loss or damage relating to late deliveries.  For further information on deliveries please refer to our ‘Info’ page.

Taxes, Duties and Customs Charges 

Shipping within Australia

When shipping within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).

Shipping to the UK and Europe

 Orders placed after 17 April 2017 to be shipped to the United Kingdom and Europe (excluding countries not listed in the table below) purchased in either Pound Sterling or Euro are shipped on a Delivery Duties Paid (DDP) basis.  This means that the price shown at checkout is final and you will not be charged anything more by your local customs authority to receive your order.  Included in the checkout price are import duties and VAT.  The following countries are shipped DDP:

Albania Andorra Armenia
Austria Belarus Belgium
Bosnia and Herzegovina Bulgaria Croatia
Cyprus Czech Republic Denmark
Estonia Faroe Islands Finland
France Georgia Germany
Gibraltar Greece Hungary
Iceland Ireland Italy
Lithuania Luxembourg Macedonia
Malta Monaco Netherlands
Norway Portugal Romania
Russia San Marino Slovakia
Slovenia Spain Sweden
Switzerland Turkey Ukraine
United Kingdom Vatican  

 Orders placed before 17 April 2017 to be shipped to the United Kingdom and Europe purchased in Pound Sterling, Euro or Australian Dollars are shipped on a Delivery Duties Unpaid (DDU) basis.  As these orders are shipped DDU you may be charged duties and taxes by your local customs authority.  Duties and taxes are calculated based on what item was ordered, the value and the destination of that order.  We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country.  All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned.  We will not be held responsible for any loss or damage caused by the abandonment of your delivery.    

Shipping to the United States

Orders placed to be shipped to the United States are priced in USD.  Orders to the United States are shipped on a Delivery Duties Unpaid (DDU) basis.  The North American and Australia Free Trade Agreement ensures duties and taxes are kept to a minimum.  However, as these orders are shipped DDU you may be charged duties and taxes by your local customs authority.  Duties and taxes are calculated based on what item was ordered, the value and the destination of that order.  We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from State to State.  All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned.  We will not be held responsible for any loss or damage caused by the abandonment of your delivery.   

Shipping to the rest of the World

Orders placed to be shipped to any other Country not listed above are priced in Australian Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis.  As these orders are shipped DDU you may be charged duties and taxes by your local customs authority.  Duties and taxes are calculated based on what item was ordered, the value and the destination of that order.  We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country.  All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned.  We will not be held responsible for any loss or damage caused by the abandonment of your delivery. 

Returns Policy

Custom Made Bridal

As your dress is made especially for you, to your dress size and height, we are unable to offer returns.  All our items undergo high-grade professional quality control to ensure fabrics and manufacturing is of the highest standard.  In the unlikely circumstance of a manufacturing fault, items can be returned for a replacement or repair, in this case you must contact [email protected] within 7 days of receipt of the item, and returned to us within 14 days if located in Australia and 21 days for overseas customers.   

Postage will be paid by GLL in the event of a manufacturing fault, however for any alterations, freight cost will be on-charged to the customer.  Any dresses being returned must be returned in the original packaging.

Ready to Wear Bridal

You may exchange your GLL ready to wear purchase for any reason, subject to adherence to these terms.

Exchange are accepted within 7 days of you receiving your garment, you must contact [email protected] to arrange your item to be returned.  Once confirmed we must receive your item within 14 days if located in Australia or 21 days if located overseas. 

Items must be in original condition and must not have been worn, altered or washed.  Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you are able to return items within our returns timeframe. 

In the event of a manufacturing fault, return postage will be paid by GLL. However, in the event of a change of mind, then you will be liable for any additional postage and the purchase of the new.

Lingerie & Jewellery 

To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of underwear, bodysuits and pierced earrings. Please refer to our sizing chart for sizing recommendations or contact one of our Stylists ([email protected]u) for advice before ordering these items. If for any reason your order arrives arrives faulty, please contact our Customer Service team ([email protected]e.com.au) with images of the fault to arrange a repair, exchange or credit note.

Grace Loves Lace X Natalie Marie Jewellery is entirely handmade and therefore will always have slight variations between pieces. Each piece should be handled and worn with care, normal wear and tear is not considered a fault. Should a piece require resizing, please contact Customer Service ([email protected]e.com.au). If the size is at your fault, you will be responsible for return postage, resizing fees, and redelivery charges. Fees are determined on a case by case basis depending on the piece. Please ensure you are professionally measured prior to confirming your order. 

Shoes

Please try on shoes on a soft surface before they are worn. We will not accept shoes that are damaged or that show signs of wear.

Alterations

If for any reason there is a fault with your dress, we are happy to arrange a courier for our International brides and a reply pay for our domestic brides for the dress to be sent back to us for full assessment. If you choose to have your dress altered by a party other than Grace Loves Lace, you will be liable for this cost.

If upon receiving your GLL gown you are not happy with the fit, we welcome you to contact our customer service team before making any alterations ([email protected]). If you choose to not return your gown to us to be accessed, you are liable for any alterations costs.

Copyright and Trademark Notice

This Website is owned and operated by Grace Loves Lace Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Grace Loves Lace Pty Ltd. 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.  No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Grace Loves Lace’s prior written permission. 

All rights not expressly granted herein are reserved.  Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.  You acknowledge that Grace Loves Lace is not responsible for the operation of or content located on or through any such site.