Our Ready to Wear gowns are available to be shipped immediately and are lovingly made to a standard size and height.
Terms & Conditions
Terms of Purchase
BY PURCHASING A GRACE LOVES LACE GOWN YOU UNDERSTAND:
Ready to wear bridal gowns
| After your order is placed | Up to 7 days after your order is received | Return Conditions |
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Important Notes:
- Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
- When making a return, the gown must be in original condition and packaging.
- In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
- As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
Made to order standard bridal gowns
Your Made to Order Standard gown is lovingly handcrafted just for you, in your chosen dress size.
| Less than 7 days of ordering items | 8-30 days after ordering items | Up to 7 days after receiving your gown | After 7 days of receiving your items |
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Important Notes:
- Your gown will be dispatched 5 months from purchase (Expect delivery between 1-4 business days or 3-10 business days for Western Australia)
- Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
- When making a return, the gown must be in original condition and packaging.
- In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
- As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
To arrange a refund or exchange, please contact our Customer Experience Team at cx@graceloveslace.com.
Made to order standard bridal gowns - priority
Your Made to Order Standard gown is lovingly handcrafted just for you, in your chosen dress size. A $200 AUD priority fee will be added to your order.
| Less than 7 days of ordering items | After 7 days of ordering items | Up to 7 days after receiving your gown |
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Important Notes:
- Your gown will be dispatched 3 months from purchase (Expect delivery between 1-4 business days or 3-10 business days for Western Australia)
- Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
- When making a return, the gown must be in original condition and packaging.
- In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
- As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
To arrange a refund or exchange, please contact our Customer Experience Team at cx@graceloveslace.com.
Made to order customised bridal gowns
Your Made to Order Customised gown is lovingly handcrafted for you, to your gown size ranges and height. This is priced $500 AUD more than our standard gown offering.
| Within 30 days of placing your order | Between 31 days of placing your order and the lock in date | After the lock in date |
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Please ensure your measurements are correct prior to your lock-in date. We do not take responsibility for any adjustments or alterations needed after production.
Change of Gown or Wedding Date:
- You may change your gown or wedding date prior to your lock-in date.
- Price differences: If the new gown is higher in price, you must pay the difference.
- Lower price: Any balance will be provided as a credit note.
- You may also be subject to additional Priority Fees.
Fit Concerns:
- In the unlikely event you have concerns regarding the fit of your gown, please contact our Customer Experience team at cx@graceloveslace.com within 7 days of receiving your order.
Made to order customised bridal gowns - priority
Your Made to Order Customised gown is lovingly handcrafted for you, to your gown size ranges and height. This is priced $1000 AUD more than our standard gown offering.
| After the lock in date |
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Please ensure your measurements are correct prior to your lock-in date. We do not take responsibility for any adjustments or alterations needed after production.
Fit Concerns:
- In the unlikely event you have concerns regarding the fit of your gown, please contact our Customer Experience team at cx@graceloveslace.com within 7 days of receiving your order.
Pre-order gowns
Our Pre Order gowns are available for an exchange or credit note.
| Within 7 days of placing your order | Between 8-30 days of placing your order | After 30 days of placing your order | Within 7 days of receiving your order |
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Important Notes:
- When returning items, they must be in original condition and packaging (free of makeup, marks, and stains), and must not have been worn, altered, or washed, with all tags in place.
- Return costs for wedding dresses are $100 AUD
- In the unlikely event of a manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com.
- As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
Online sale
All Online Sale purchases are final.
Important Notes:
- We do not accept returns, exchanges, or refunds on online sale items.
- Any alterations, cleaning, or repairs are to be made at your own expense.
Ready to wear (Bridesmaid dresses, veils & accessories)
Including bridesmaid dresses, veils, shoes, and jewellery (excluding earrings).
| Within 30 days of receiving your item | Return conditions |
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Important Notes:
- Return shipping costs are deducted from any credits or applied to exchanged items prior to dispatch.
- We do not accept returns or refunds for pierced earrings due to hygiene reasons.
- For returns, please contact our Customer Experience Team at cx@graceloveslace.com.
- Once confirmed, items must be returned within 14 days if located in Australia, or 21 days if overseas.
- As we do not hold stock within our Boutiques, all returns must be sent to our production studio in Australia.
Refunds
If you are eligible for a refund, items will undergo a quality control assessment upon receipt.
Important Notes:
- Exchanges, credit notes, and refunds are only available after items pass quality control.
- If an item does not pass QC, you will not be eligible for a refund, repair, or replacement.
- A refund will only be offered in the case of major manufacturing faults, determined at the discretion of our Quality Control Manager.
- In the event of a manufacturing fault, return postage will be reimbursed.
- In cases of change of mind, you are responsible for additional return postage costs.
- Grace Loves Lace reserves the right to refuse a repair, replacement, or refund if you do not notify us of a fault within 7 days of receiving your order, and/or do not return the item within 14 days if located in Australia, or 21 days if located overseas.
Alterations
Made to Order Customised
Your gown is made to your selected size ranges and height, not your exact measurements. As every body is unique, minor alterations are a normal and expected part of the bridal journey to achieve your desired fit.
Made to Order Standard & Ready to Wear
These gowns are made to a standard size and height. Alterations are usually required to tailor the gown to your body. We recommend budgeting for this as part of your wedding planning.
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If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team at cx@graceloveslace.com within 7 days of delivery. Our alterations specialists will assess your case and request images of you in the gown along with your current measurements.
We do not offer in-house alterations, however, we can guide you with professional advice and seamstress recommendations in selected regions. Please note:
- Grace Loves Lace is not liable for alterations completed by third parties.
- If your measurements change after your order is locked in, any resulting alterations will be at your expense.
- Grace is not responsible for fit-related alterations unless a genuine manufacturing fault is confirmed.
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Manufacturing Faults
In the rare case of a confirmed manufacturing fault, we will cover all costs including return shipping. The gown must be returned for assessment by our Quality Control team. If you choose not to return the gown, Grace Loves Lace is not liable for any associated costs.
Delivery timeframes
The delivery times provided below are estimates only. Grace Loves Lace will not be held accountable for late deliveries or loss or damage relating to late deliveries. Â Â
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If you are located within Australia, your gown will be sent via Australia Express Post, DHL or TNT which takes between 1- 4 business days to arrive and 3-10 business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package.   Â
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All international orders are sent via UPS Express or DHL which takes between 3-10 business days to arrive. Our Dispatch team will send you tracking information so you can track your package.  Â
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For more information refer to our shipping and delivery policy on the website.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Grace Loves Lace reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your items purchased are for personal use only and cannot be used for a commercial purpose. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Liability
Grace Loves Lace, including our directors, partners, shareholders, employees and other third parties associated with running this website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it. Â
Pricing
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. Countries with the nominated currencies of AUD, GBP, EURO, CAD or NZD will be charged in these currencies. All other non-specified currencies are charged in USD – the prices showing on the website are approximate and the actual exchange rate charged on your credit card are set by your bank or credit card provider.  Â
Please keep in mind we are an Australian based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank and we don’t have any control over this fee. It is best to contact your bank if you have any queries. 
Payment Methods
Our payment gateway currently accepts VISA, Mastercard and PayPal. If you would like to use an American Express card, this can be done through PayPal and would require you selecting this option. For our customers in Australia, we offer Lattitude Pay which you can choose to pay fortnightly over 6-24 months. For our US customers, we offer ZIP pay as a payment option, allowing brides to secure their gown on the spot and in 4 x fortnightly instalments. Terms and conditions for this payment method are agreed upon the purchase of the item and with the company that provides the payment agreement.
Please keep in mind we are an Australian based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank, and we don’t have any control over this fee. It is best to contact your bank if you have any queries.
Currencies, Duties & Taxes
Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay. Â Â
AUSTRALIAÂ
When purchasing within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST). Â
UNITED STATES OF AMERICAÂ
Import duties and taxes may be applicable in your country. Orders to the United States are shipped on a Delivery Duties Unpaid (DDU) basis. The North American and Australia Free Trade Agreement ensures duties and taxes are kept to a minimum. However, as these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Â Â
Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from State to State. Â
UK & EUROPEÂ
Import duties and taxes may be applicable in your country. Orders placed after 17 April 2017 can be shipped to the United Kingdom and Europe (excluding countries not listed in the table below) purchased in either Pound Sterling or Euro are shipped on a Delivery Duties Paid (DDP) basis. Â Â
This means that the price shown at checkout is final and you will not be charged anything more by your local customs authority to receive your order. Included in the checkout price are import duties and VAT. Â
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THE FOLLOWING COUNTRIES ARE SHIPPED DUTIES AND TAXES PAID (DDP):Â
Andorra Â
Belgium Â
Cyprus Â
Estonia Â
Germany Â
Iceland Â
Liechtenstein Â
Macedonia Â
Netherlands Â
Portugal Â
Slovenia Â
SwitzerlandÂ
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Bosnia and Herzegovina Â
Czech Republic Â
Finland Â
Greece Â
Italy Â
Lithuania Â
Malta Â
Norway Â
Republic of Ireland Â
Serbia Â
SpainÂ
Belarus Â
Croatia Â
Denmark Â
France Â
Hungary Â
Latvia Â
Luxembourg Â
Moldova Â
Poland Â
Romania Â
Sweden Â
Vatican Â
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REST OF THE WORLD Â
Orders placed to be shipped to any other Country not listed above are priced in US Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.
